Returns and Refund Policy

It applies to the following cases:

• If the item has a quality/manufacturing defect: 

In this case, the item you received is not as per the quality standards and has certain defects that you think* are not acceptable. If you feel the product is damaged or has a genuine manufacturing/quality defect, please photograph this as soon as you have opened the packaging.

*Slight variations in color, design/appearance from what you see on your computer/mobile screen will not be considered a defect. Our products are 100% handmade in nature, and it's absolutely normal to have slight variations. 

• If the item is not what you ordered, 

It is the case when you receive an item other than what you ordered or there is a misrepresentation of the item on the site due to a technical error. An incorrect size or product has been delivered to you, i.e., the product does not match the item in the order confirmation email.

• If the item needs to be exchanged -

It is the case when the item you received needs any size alteration or replacement owing to a change of mind. For exchange products, ship back charges would be borne by the customer.

• If the item needs to be returned completely -

Some of our items can be returned, and a refund can be generated. However, in that case, we have a fixed INR 999/- charge, which is deducted from the refund amount as shipback charges/service fees, or operational expenses.

 

 

Suitable solutions as per the conditions::

In all the conditions mentioned above, our customers are requested to contact us via e-mail at return@medastudio.com or WhatsApp +91 9351477900 within 24 hours of the receipt of your delivery. Please mention your order number/contact details, and product picture if possible.

Our customer support team will discuss this with you and might ask for more details.

We would like to request that you send the product back to us in its original condition at the address mentioned on our website. 

In cases of exchange,

• The product will be exchanged for the same value or a higher price than the original purchased product (after the difference in payment is made).
• We do not offer any refund of the difference in amount when exchanging a product priced lower than the original purchased item. 
• Meda Lifestyle cannot be held responsible for the unavailability or errors in the listing of certain merchandise of your choice for exchange with the items you already purchased.

In case of a quality defect/wrong item delivered,.

• Refunds will be initiated within 7–10 working days from receiving the product in our warehouse.